Information Technology Director

City of Gaithersburg, MD | Full-time

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The Position

The City of Gaithersburg is seeking a customer-focused IT Director to lead all enterprise information services and solutions in support of the City’s operations. The IT Director oversees a talented and high functioning team of IT professionals who support the City’s departments and their missions. The next IT leader will bring innovation and collaboration, working in support of City-wide goals to be a strategic partner in service delivery and smart IT solutions.

The IT Director performs complex professional work in the planning, organizing, and coordinating of the development, implementation, and maintenance of the City's electronic data processing, management information systems, and related operations. The IT Director provides leadership, direction, and advanced professional expertise and oversight to the Department and employees responsible for the coordination of the IT services for the City. The Director is responsible for short- and long-range planning of the City’s technical infrastructure to ensure it supports current and future business needs.

The IT Director reports directly to the Deputy City Manager and works closely with the City Manager. As a member of the City’s senior leadership team, the Director collaborates with the City Manager, Deputy City Manager, and other department directors on strategy and policy to ensure the City’s mission, vision, core values, and long-range goals are incorporated into operational activities and services.

The IT Director:           

  • Manages City IT operations, service delivery, information systems, procedures, staff, and program development and implementation.
  • Plans, directs, and participates in analyses of operations and information systems and data processing activities.
  • Provides day-to-day leadership and management of the Department of Information Technology that reflects the adopted mission and core values of the City.
  • Directs allocation of the Department’s financial, human, and technology resources to ensure optimal utilization in meeting City business requirements and objectives.
  • Determines priorities to meet both short-term and long-term goals.
  • Develops and administers budget to support strategic and tactical goals.
  • Coordinates vendor relations and purchasing for the Department and works with vendors in developing or revising programs and system operations.
  • Supervises and supports the management of the Geographic Information System (GIS).
  • Leads the improvement and expansion of information services in the usage of data processing resources and provides cost forecasts of data processing activities.
  • Develops and administers the overall data processing policy and procedures and coordinates with authorized users of data processing services and the manufacturer's representatives.
  • Evaluates and recommends the acquisition of new equipment and software.

Priorities

  • Determine departmental and City-wide information system and data needs, and direct and implement effective programs to meet the short-term and long-term needs, prioritize IT initiatives, and coordinate the evaluation, deployment, and management of current and future IT systems across the organization.
  • Develop robust cybersecurity assessment and assess risk and address auditor recommendations
  • Guide the Department through long-range planning, plan implementation, and everyday maintenance and operations with a strong focus on customer service.
  • Identify ways to leverage technology to improve the external user experience for customers when interfacing with the City’s business applications. 

The Organization

The City of Gaithersburg is a municipality that shares local government taxing authority with Montgomery County, Maryland. The City operates under the council-manager form of government, wherein the Mayor and five City Council members serve as the legislative body. The Mayor and City Council are elected at large to serve staggered four-year terms. The City Manager is appointed by the Mayor and City Council to serve as the City’s Chief Executive Officer. The City Manager is responsible for the implementation of policies and budget established by the Mayor and City Council.

The City of Gaithersburg employs 425.48 FTEs, and the City’s FY 2022 total adopted expenditure budget is $70.2 Million. The City has no debt and operates on a pay-go philosophy.

As mandated by state law, Montgomery County provides schools, libraries, social services, and fire protection for the City of Gaithersburg. In addition to the Montgomery County Police, Gaithersburg residents are served by the City’s own Police Department, which will be moving into a new facility in 2022 that will also house a new City Council Chambers.

In 2019, the City conducted its biannual citizen satisfaction survey. Survey results that emphasize the City’s overall quality of life include the following:

  • 86% of respondents described Gaithersburg as an excellent or good place to live.
  • 79% of respondents rated the overall quality of City services as excellent or good.
  • 74% of respondents gave high marks to the customer service of City employees.
  • 85% of respondents rated the overall quality of City parks as excellent or good.
  • Gaithersburg receives high marks for public safety, the quality of its police services, overall appearance, health and wellness opportunities, and the natural environment.
  • The quality of the City’s recreation programs and recreation centers exceeds national benchmarks.
  • Out of the 289 communities surveyed, Gaithersburg ranked #11 for its openness and acceptance of people of diverse backgrounds.

The IT Department

The IT Department provides enterprise data center infrastructure services, technologies in support of business operations, and technology services to the City government. The GIS department is part of the IT Department. The Department’s FY 2022 adopted budget is approximately $2.36 Million. The Director oversees a team of 14.92 FTEs, including a GIS Division Manager (1), Network Operations Division Manager (1), Business Systems Division Manager (1), GIS Specialist II (1), Helpdesk Manager (1), Network Operations Specialist (3), IT Project Manager (3), and Helpdesk Technician (3). The GIS Division Manager, Network Operations Division Manager, and Business Systems Division Manager comprise the Department’s Leadership Team.

Experience and Education

Minimum qualifications include any combination of education and experience equivalent to a bachelor’s degree in Business Administration, Computer Science, Management Information Systems, or a closely related field, as well as ten (10) years of progressive experience in management information systems, which includes supervisory or managerial capacity. Strong communication skills and the ability to translate complex information are essential.

Preferred qualifications include IT leadership experience in a government setting and demonstrated success partnering with operational departments that have 24/7 services. Experience in a full-service local government IT department, partnering and advising leaders on strategic initiatives, and helping to drive operational improvement through enhanced technology operations is also preferred.

The Successful Candidate

The next IT Director has a strong knowledge of current information technologies, including information systems analysis, programming, communication protocols, virtual technologies, cybersecurity, integration and operations, security, and maintenance in an online, networked environment. The work requires the IT Director to understand the various functions, operations, and practices of all City departments while utilizing best practices in organization, administration, and personnel management. The successful candidate has strong knowledge in project management and process innovation and methods and techniques in planning, developing, implementing, and administering a broad range of information systems programs. The IT Director has demonstrated success with budget preparation and administration and strategic and operational planning.

The ideal candidate excels at developing, executing, and administering information technology functions and program goals, objectives, and procedures. The next IT Director will have a strong grasp of strategic planning, organization, time management, and creative problem-solving. A thoughtful leader, the IT Director provides effective supervision and staff management, including selecting, training, planning, coordinating, assigning, prioritizing, reviewing, and evaluating the work of employees. The IT Director is effective at teambuilding, collaboration, and leadership, including consensus-building to resolve conflicts, negotiate agreements, and gain cooperation.

The successful IT Director will be able to articulate the Department’s goals and work in an understandable and appropriate manner for the particular audience or individual. The IT Director can simultaneously coordinate and manage multiple projects, conceptualize, prioritize, and organize tasks and objectives in order to meet firm deadlines, and shift priorities when customer goals, priorities, or needs change. The Director is capable of quickly learning and putting to use new skills and knowledge brought about by rapidly changing information and technology. Strong communication skills are essential for the next IT Director, who will be equally capable of interacting with IT experts and also presenting complex ideas clearly, concisely, and effectively to various audiences.

The Community

The City of Gaithersburg, Maryland, is a thriving, culturally diverse, and vibrant community in the Washington, D.C. metropolitan area, located north of the nation’s capital. Gaithersburg began as a small settlement at the juncture between two ancient Native American trails, now Frederick Avenue and Diamond Avenue. The arrival of the Baltimore and Ohio Railroad in 1873 sparked a business and agricultural expansion that made the Gaither settlement the commercial center for upper Montgomery County, and it was incorporated as the Town of Gaithersburg in 1878. A second major expansion occurred in the 1960s, when the Atomic Energy Commission headquarters (now the Department of Energy) and the National Bureau of Standards (now the National Institute of Standards and Technology) relocated to the vicinity, spurring residential and commercial growth that continues to this day.

The City of Gaithersburg greatly values its socioeconomic and cultural diversity. Gaithersburg was recently recognized by WalletHub as the most diverse small city and overall second most diverse city in the United States. The City’s racial and ethnic demographics are 47.9% White, 25.9% Hispanic or Latino, 17.6% Black or African American, 18.6% Asian, 0.4% Native American or Alaska Native, and 4.6% who identify as two or more races. Additionally, the City had the second-highest level of educational-attainment diversity in 2019, according to WalletHub, and the fourth-highest rate of linguistic diversity.

When the National Institute of Standards and Technology (NIST) relocated to the Gaithersburg area, it brought tremendous growth in the fields of science and research. Today, NIST is the largest employer in the immediate region. Other large employers located within city limits include AstraZeneca, Leidos, Asbury Methodist Village, GeneDx, Inc., Sodexo USA, and Hughes Network Systems, LLC.

Gaithersburg is the third-largest city in Maryland and one of the state’s fastest-growing communities. The City is a major international location for biotech companies and boasts award-winning schools, neighborhoods, and commercial developments. Its respect for its heritage, demonstrated by the revitalization efforts in the Olde Towne residential and commercial district, coupled with thoughtful planning for new communities and a commitment to cultural and recreational activities, has earned the City national acclaim.

Thoughtful, innovative planning defines the Gaithersburg community and can be seen in a wide variety of neighborhoods, which brings diversity in the housing options for residents. The Kentlands, celebrating its 31st anniversary, is one of the first “New Urbanist” neighborhoods built in the United States and was designed to be a walkable, mixed-use community. It occupies land that was once the farmstead of Otis Kent, just as much of modern Gaithersburg is built on historic farmland. The newest development, Downtown Crown, has brought additional mixed-use with a thriving area of restaurants, retail, and residential that complements the adjacent and established Rio/Washingtonian area. Even with this growth, Gaithersburg’s rural roots still influence the soul of the City, which has retained its small-town commitments to character, customer service, and collaboration as it has grown.

Gaithersburg is consistently recognized for its high quality of life. In 2016, 24/7 Wall Street ranked Gaithersburg among the top 25 places in America to live, citing the community’s high median household income and extensive entertainment and recreational opportunities. In 2018, Livability.com placed Gaithersburg among the top 10 Best Cities for STEM Workers. Additionally, the City has earned Tree City USA status since 1990 and has been awarded the GFOA’s Distinguished Budget Presentation Award for 18 consecutive years and the GFOA’s Excellence in Financial Reporting Award every year since 1978.

The City’s many special events and recreational opportunities make it a great place to work and live. Since 2010, the City has hosted the Gaithersburg Book Festival. Other large regional events include SummerFest, Oktoberfest, and the ever-popular Winter Lights Festival.

Gaithersburg is known for its entrepreneurial and startup business environment as new technology companies arrive each year to take advantage of the City’s excellent location and dynamic workforce.

Gaithersburg is accessible via many modes of transportation, allowing easy access to the Washington, D.C. area and the greater Mid-Atlantic region. The City is bisected by the 12-lane I-270 freeway connecting Gaithersburg to the Washington Beltway to points west, and Gaithersburg is the western terminus of the Inter-County Connector linking I-270 to I-95. The Metro system’s Red Line has its northern terminus just beyond the City’s southern border, and the City is also served by a robust bus transit system and the Maryland Association of Rail Commuters (MARC) train, with two stops in Gaithersburg carrying rail commuters to and from Washington, D.C. The City is within an hour’s drive of all three major airports in the Baltimore/Washington region.

Because of its proximity to the nation’s capital and major global industries, the City plays host to many international and domestic visitors. Gaithersburg enjoys one of the highest educated labor pools in the country. In fact, Maryland ranks fourth in percentage of the population with a bachelor’s degree and second in the percentage with a graduate or professional degree.

Quick Facts:

  • Population: 70,415
  • Median Household Income: $89,763
  • Median Value of Owner-Occupied Housing Units: $392,200
  • Median Age: 36.5
  • Educational Attainment: 54% of persons aged 25 or older have a bachelor’s degree or higher

All demographic information was sourced from the U.S. Census Bureau.

Compensation

The expected hiring range is $140,000 – $175,000, depending on qualifications, with an excellent benefits package. Learn more about options and employee-based benefits here.

How to Apply

Applications will be accepted electronically by Raftelis. Applicants complete a brief online form and are prompted to provide a cover letter and resume. Applications will be accepted through December 30, 2021.

Questions

Please direct questions to Catherine Tuck Parrish at ctuckparrish@raftelis.com and Robert Colichio at rcolichio@raftelis.com.

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